LEFTECH BV · DORMER PRAMET
The Dutch version is the only legally binding version. Translations are provided for information only. Applies to agreements concluded from 21 July 2026.
These terms apply to every quotation, order, delivery and future business relationship with LEFTECH BV. The customer confirms that it acts solely for professional purposes. Deviations apply only when accepted by LEFTECH in writing. Customer terms are expressly excluded. A specific written agreement prevails over the order confirmation, and the order confirmation prevails over these terms.
Quotations and online listings are non-binding. A contract is formed only upon LEFTECH's written confirmation or performance of the order. LEFTECH may reject an order and discontinue items. If the order differs from the confirmation, the confirmation prevails unless the customer objects in writing within two working days. Oral arrangements bind LEFTECH only after written confirmation.
Catalogues, images, dimensions, weights, performance data, stock indications and descriptions are prepared with care but are indicative. Obvious errors do not bind LEFTECH. The customer is responsible for complete and correct application data and for product selection, safety, installation and use. Advice is provided on a best-efforts basis and is not a guarantee of result or suitability unless agreed in writing.
Prices exclude VAT, duties, packaging and transport unless stated otherwise. LEFTECH may pass on objectively documented increases in supplier prices, taxes, raw materials, energy, exchange rates, packaging or logistics for the undelivered part. The customer is informed in advance and may cancel the affected standard part within five working days; this does not apply to already sourced, specially ordered or custom-made goods. Reasonable order, handling and sustainable-packaging charges may be invoiced separately when disclosed in advance.
Invoices are payable without discount or set-off within 30 days unless agreed otherwise in writing. Disputes do not suspend payment and must be reported within eight calendar days of the invoice date. At maturity the customer automatically owes the applicable statutory commercial interest, with a contractual minimum of 1% per commenced month where legally permitted, plus liquidated damages of 10% of the unpaid amount with a minimum of €40, without prejudice to reasonable higher recovery costs. LEFTECH may require advance payment or security and allocate payments first to costs, interest and principal.
Unless agreed otherwise, delivery is DAP to the confirmed address under Incoterms 2020. Delivery dates are indicative and not of the essence; delay creates rights only after written notice of default and a reasonable cure period. LEFTECH may make and invoice partial deliveries. The customer must accept delivery. If acceptance is refused or delayed by the customer, LEFTECH may store the goods at the customer's cost and risk and, after two months and notice, resell or dispose of them. Risk passes on delivery under the agreed Incoterm.
The customer timely provides all data, access and cooperation required for performance, follows safety and use instructions, and verifies suitability for the application. Additional work, waiting time, storage or loss caused by incorrect, incomplete or late customer information is for the customer's account. The customer indemnifies LEFTECH against third-party claims arising from the customer's or its buyers' acts, omissions, processing, resale or improper use.
All delivered goods remain LEFTECH's property until full payment of all present and future claims arising from the business relationship, including interest and costs. Until then the customer keeps them identifiable and separate, properly stored and insured for replacement value, and does not pledge or encumber them. The customer immediately reports attachment or third-party claims. On default LEFTECH may repossess the goods and the customer grants reasonable access, subject to mandatory law.
The customer immediately inspects the delivery, quantity, packaging and visible defects. Shortages and visible defects must be reported in reasoned writing within 10 working days after delivery. Hidden defects must be reported within 10 working days after discovery and no later than one year after delivery. The delivery is accepted after those periods, subject to mandatory law. A complaint does not suspend acceptance or payment. Returns require prior written RMA approval.
Dormer Pramet products are covered by the manufacturer's written factory warranty and product specification. Warranty is limited to proven manufacturing or material defects and, unless stated otherwise in writing, to one year after delivery. After assessment LEFTECH chooses repair, replacement or credit. For third-party goods, LEFTECH's obligations never exceed what the manufacturer or supplier actually grants LEFTECH. Normal wear, incorrect selection, misuse, insufficient maintenance or inspection, modifications, prolonged or improper storage, opened packaging and use outside specifications are excluded. Warranty is unavailable while the customer is in breach.
Business customers have no automatic right of return or withdrawal. A return is accepted only case by case and in writing beforehand. Goods must be unused, complete, resalable and in original undamaged packaging. Transport and risk are borne by the customer. LEFTECH may charge up to 15% of invoice value as handling and restocking fee, plus documented additional costs. Custom-made, specially sourced or ordered, modified, opened, discontinued and discounted goods cannot be returned. The return policy forms an integral part of these terms.
Cancellation or change is possible only in writing and after LEFTECH's prior approval. LEFTECH may charge at least 10% of the order value, or higher documented costs and lost margin where reasonable and foreseeable. Specially manufactured, modified or sourced goods cannot be cancelled after ordering and may be invoiced in full. LEFTECH retains the right to recover actual loss without double recovery.
LEFTECH is liable only for proven direct loss caused by an attributable breach. Liability per event is limited to the insurance payment or, if no payment is made, the invoice value of the affected delivery. Indirect and consequential loss, production loss, business interruption and loss of profit, turnover, data or savings are excluded. LEFTECH is not liable for improper use, storage or processing, environmental-law material rejection, advice, or suitability for an application not confirmed in writing. For sourced goods, liability is limited to the amount recovered from the supplier. Limits do not apply to intent, gross negligence or where mandatory law provides otherwise.
Force majeure includes any circumstance beyond reasonable control, including fire, theft, power or system failure, strike, war, pandemic, government action, import or export restriction, transport disruption, raw-material shortage and late supplier delivery. Obligations are suspended without damages. LEFTECH may separately deliver and invoice the performable part. If the event continues for more than two months, either party may terminate the unperformed part in writing without damages.
The customer complies with all applicable export-control, sanctions, customs and trade laws and does not use, sell or supply products to prohibited countries, parties or end uses, including prohibited military or weapons-of-mass-destruction purposes. The customer reasonably screens its buyers, flows down equivalent obligations and immediately reports a possible violation. LEFTECH may suspend, reject or terminate orders where performance may be prohibited or risky. The customer indemnifies LEFTECH for consequences of its violation.
The customer complies with applicable anti-bribery and anti-corruption law and refrains from improper payments, benefits or influence. Where relevant, the customer respects a manufacturer or supplier code of conduct notified to it. A reasonable indication of violation entitles LEFTECH to immediately suspend performance or terminate the contract and recover loss.
LEFTECH may suspend performance, require security or terminate the agreement in whole or in part if the customer defaults, fails to pay or provide security, faces insolvency, attachment or closure, or where reasonable doubt exists about performance. All claims then become immediately due. Rights to damages and accrued obligations survive.
Brands, drawings, software, catalogues, photographs, technical data and documentation remain the property of LEFTECH, Dormer Pramet or other rights holders. They may be used only for normal use of the purchased products and may not be copied, published or disclosed without written permission. Parties keep non-public business information confidential.
LEFTECH processes personal data for quotations, orders, delivery, payment, customer service and legal obligations under the GDPR and privacy notice. The customer supplies only data it may lawfully share.
Belgian law applies exclusively and the CISG is excluded. The parties first reasonably attempt to resolve a dispute. The competent courts of Kortrijk, including the Ghent Enterprise Court, Kortrijk division, then have exclusive jurisdiction unless mandatory law provides otherwise.
Invalidity of one provision does not affect the remainder; it is replaced by a valid provision approaching its purpose and economic balance. Failure to exercise a right is no waiver. LEFTECH may amend these terms for future agreements. The version available when ordering governs that order. Only the Dutch version is binding; translations are informative.
The Dutch version is the only legally binding version. Translations are provided for information only.